Jane wants to help the department to communicate better with the rest of the organization. Her manager, Joel, is not really sure how it would work or even why they would do it. Jane approaches Joel in his office to see about making some short informational videos and setting up a blog to share with the rest of the organization. (15:45)
- Start positive - Here's how this will help
- Be willing to restart - Let's try again
- Be curious about the other's point of view - Tell me more about your reaction
- Ask questions - Where did I go wrong in this conversation?
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