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« "You like getting recognition..don't you?" | Main | ...'cause you may have a small fit" »

"Sounds like a Cadillac solution to a Pinto problem"

Podcast

Nick, an employee, chews his gum so loudly that his co-workers and colleagues have moved their desks to avoid the noise. Some have gone the indirect, passive-aggressive route of responding ‘in-kind’ - chewing gum as loudly as Nick does. Phillip, the manager has received these complaints and has decided to talk to Nick. (13:00 minutes)

Click here to download as an MP3

Lessons Learned

  • Is this the right conversation?- No. A Courageous Conversation needs to happen between those directly involved in this dispute.
  • Be direct - Come right out and say, “here is what I have noticed” or “here is the issue for today.”
  • How do we solve this? - Make it a problem-solving session, rather than the manager needing to come up with all the solutions.
  • "I appreciate that." - A good way to demonstrate that Phillip is hearing and acknowledging Nick’s reasons for chewing gum.

Download Lessons Learned



April 06, 2007 in Diversity Conversations, Executive Interventions |

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