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« November 2006 | Main | April 2007 »

"You like getting recognition..don't you?"

Podcast

Donna's employee, Wally, has a hard time being a team player. His work is one part of the greater team's work, but Wally has a hard time seeing that. His tendency is to boost the importance of his own work, while diminishing the value of his teammates. . His inability to acknowledge others contribution is impacting the work of the team as people are avoiding working with Wally because he ends up taking credit for their work. You, Donna, his boss are going to talk with him about this behavior. (10:35 minutes)

Click here to download as an MP3

Lessons Learned

  • Stay focused - Wally wants to take the topic off track. Stay focused on the impact of that behavior on him, on you, on the rest of the team.

  • Be specific - Stick with observable behaviors. Avoid, "I have been told..." and "People tell me.."

  • What is in it for the employee - Why would the employee care about changing his behavior? Ask questions to find out what moves him.

  • Be firm - Balance the need to keep Wally in the conversation with conveying the expectations of his role as a team lead.

Download Lessons Learned



February 15, 2007 in Executive Interventions | | Comments (0) | TrackBack (0)

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