"How can I trust you..with anything?"
Carol was outed by Steve in a conversation Steve had with his direct report, Sean, back in July. Carol is out to her immediate work group, but not necessarily to the entire organization. She has decided to talk to Steve about this situation. (16:05)
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Lessons Learned:
- Take the risk - The relationship needs to be fixed. Jump in and take a risk.
- Be clear about the seriousness - This matters. Convey that in language, tone, and action.
- Clarify the facts - "Did you speak to Sean?" Carol heard some things. Be sure they are true before reacting.
- Ask questions for understanding - Rather than make a case, ask questions to clarify the differences in perception.
- Acknowledge the emotion - Carol is angry. Might as well openly acknowledge it, rather than trying to keep it under wraps.
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