"This is why I only like to hire guys"
Ralph, the sales manager, is very pleased with the numbers that Ed, his direct report, produces each month - the best in the division. The “what” of Ed’s work is beyond question. Today’s conversation is about the “how.” (10:00).
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Lessons Learned:
- Ease into it - Ralph needs Ed to stay in the conversation with him and hear what he has to say. Sart with something you appreciate about Ed’s success
- Be certain - Ratchet up the consequences and specificity as it goes along. Don't get sidetracked and stick with what you know.
- Be specific - Be as specific as you can as about which words, phrases or situations you are talking about.
- Reaffirm the relationship - Be willing to be “buddy-buddy” with him if you think it will help.
- Multiple conversations - Ed may screw-up again. Be willing to keep raising this topic.
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