Lesson #7 - Ask & Acknowledge

Step Four of the Relate Model is to Ask and Acknowledge. Does my conversation partner feel heard and respected? (05:22).

As my conversation partner speaks about his/her experience, shares his/her story, tells me about how he/she sees the issue, am I paying attention to what he/she is saying? Asking open-ended, follow-up questions that are geared towards understanding?

The key: ask a question, listen to the answer, ask another question about something he/she just said that is of interest to you. The conversation changes immediately.

Download The Relate Model and worksheets before viewing the video.

The Relate Model:

Rapport - Do you know how you will start the conversation?

Engage & Encourage - Did you demonstrate your willingness to take a risk?

Listen - Are you sincerely curious about the other perspective?

Ask & Acknowledge - Does your conversation partner feel heard and respected?

Talk - Did you go beyond hello?

Examine - Do you feel more at ease approaching this person again?

Talk to you soon, Tim.