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« Making Diversity Work | Main | Lesson #5 - Engage and Encourage »

Lesson #4 - Build Rapport

PodcastStep One of the Relate Model is to Build Rapport with my conversation partner. To establish a personal connection to my partner, before launching into the topic that makes this a Courageous Conversation (race, gender, orientation, innapropriate behavior, etc.). Here is my instruction on how to prepare for the hardest step - getting started.

Download The Relate Model and worksheets before viewing the video.(05:39)



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The Relate Model:

  • Rapport - Do you know how you will start the conversation?
  • Engage & Encourage - Did you demonstrate your willingness to take a risk?
  • Listen - Are you sincerely curious about the other perspective?
  • Ask & Acknowledge - Does your conversation partner feel heard and respected?
  • Talk - Did you go beyond hello?
  • Examine - Do you feel more at ease approaching this person again?

    • Talk to you soon, Tim.

    March 06, 2007 in Plan Your Own Conversations |

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