"Don't make me go to HR"

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Ed, SVP, heard through the grapevine that Walter, an employee, was dissatisfied with Ed’s management style. Walter is getting to ready to lodge a formal “hostile environment” complaint with HR. Ed decides to try to “nip this thing in the bud” by initiating a conversation with Walter to find out where it went wrong.

My first thought about this conversation is about how every conversation is different. We plan and plan and plan for every contingency. But we still need to be flexible and adaptable once we actually begin to engage with the thing we can’t plan for and control - the other person.